Insurance
Industry
The insurance industry is fraught with repetitive tasks: document collection, scheduling and rescheduling, quote request and re-quoting, preparing spreadsheets and reports, and duplicate data entry between disconnected systems. Recent advancements and automation solutions allow you to quickly and cost effectively solve nearly all of these bottlenecks in your business.
Talk to the CAST Team about Ai & Automation today!
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New Tools to Solve Old Problems
At Cast Services, we can show you a refreshing approach to how you look at systems, technology and human efficiency. Let us help you understand a new perspective on what tasks are critical for the skilled human nuance of your teams, and pick and choose what tasks these new tools can handle for you. With secure systems that can read, think, use computers, and connect to your current systems – it’s time for you to dream instead of waiting for a software provider to bring you a solution on a silver platter.
According to a Cornell Study, leveraging Ai & Automation can lead to a 23%-28% improvement in efficiency.
- 28%
But, at CAST Services we typically see 20%-60% improvements in efficiencies, regardless of industry we work with.
- 60%
Building Trust in Digital Transformation
Are you challenged with how to think not just about approaching and understanding these new tools, but also how to effectively implement them while building trust with your team and customers? Here we show you an example of the various timelines and paces that our clients take on their digital transformation journey.
Today
- Client follow-up and outreach
- AI Voice for scheduling and document request
- Robotic process automation
Month 1
Month 2
Month 3
ABC leadership discusses move-forward system and efficiency plan and decides to execute 2 of the uncovered opportunities
Month 4
Project 1 Start Development – Suggestive follow-up and messaging system – Cast starts building and integrating to help create efficiencies in the sales, account management, and billing processes: Goal: 30% efficiency gain
Month 5
Project 1 Complete – Suggestive follow-up and messaging system
Result: Saves 35% of time for sales, account management, and customer service with ‘hunt and peck’ activities and provides Human-in-the-Middle review for message and relationship control
Month 6
Project 2 Start Development – Policy Renewal and Rework automation – Cast starts building process to initiate and automate much of the rework communication and tracking for policies renewing Goal: 40% efficiency gain
Month 8
Project 2 Complete– Policy Renewal and Rework automation
Result: Saves 40% of time involved in tracking rework accounts, requesting appointments, data entry, and document preparation
Month 9
ABC leadership engages Cast Services to teach a 2-hr AI & Automation primer to ABC staff and team – ABC is making progress with starting to approach and solve challenges and opportunities in a new, more modern way.
Month 10
Project 3 Start Development – Artificial Intelligence Phone System Cast starts implementing an AI Phone system to help request documents, followup with vendors and partners, and help with scheduling, Goal: 15% of calls automated within 90 days.
Month 11
Project 4 Start Development – Intelligent Email Automation
Cast starts customizing an intelligent system to connect email, systems, and to suggest responses and ensure nothing dropped without transparency.
12 Months and Beyond...
Opportunities for Ai & Automation in the Insurance Industry
Client Contact and Outreach
Account management, sales, billing and underwriting are all departments that need to message, set followup tasks, and create responses. Whether it is 10 or 100 templates or processes, suggestive messaging and intelligent systems can help save you time, money, and give your team back their processing power for more critical and nuanced tasks.
Scheduling and Rescheduling
Ai Voice Integration
System Integration
Email Automation
Automating email communications helps in sending timely reminders, policy updates, and personalized offers to clients, thus maintaining consistent engagement and reducing manual effort.
Contract Review
Integrating AI-powered voice assistants can provide clients with instant, accurate responses to their queries, streamline customer service operations, and improve satisfaction by providing 24/7 support.
Marketing Content and Articles
AI tools can generate and curate relevant marketing content, such as articles and blog posts, tailored to the interests of the target audience, thus enhancing the company’s online presence and engagement.
Document Requests and Follow-Up
Automation can streamline the process of requesting and following up on necessary documents from clients, ensuring timely collection and reducing the risk of delays in policy issuance or claims processing.
Contact Us
Ready to start your project ?
Contact us today!
E-Mail : [email protected]
What our happy clients say!
Why Insurance companies choose Cast Services to increase their adoption of Ai & Automation
Insurance companies face significant hurdles when implementing new technologies, such as:
- Legacy Systems:
Difficulty integrating with outdated systems. - Data Security:
Ensuring the protection of sensitive client information. - Regulatory Compliance:
Meeting complex industry regulations - Operational Disruptions:
Avoiding interruptions during transitions - Cost Constraints:
Managing high implementation and maintenance costs
Why Cast Services?
- “We help distill some very complex and nuanced topics and solutions into everyday organizational language and help you see how the ‘art’ of implementation can be more significant than the specific tools used.?
- You are busy, playing the multidimensional chess game that is organizational leadership. How do you consider augmenting or adjusting your approach to technology implementation while you have an ongoing business and no desire to go through technology changes?
- We can help – organizations turn to Cast Services because we meet you where you are, and help you see, chart a path, and make rapid progress towards your system goals.
- Also as you consider how you implement these tools, you have many choices:
- Internal – if you choose this, Cast can help you – finding, hiring and retaining an AI & Automation leader for your organization can be expensive, and how do you ensure they grow and stay an expert with the pace of changing technology?
- Hybrid team – Our approach seamlessly blends onsite expertise with remote collaboration, ensuring efficient project delivery and superior results. Combining local talent with global expertise, we offer innovative solutions tailored to your needs. Trust us to be your reliable partner in achieving your goals.
- External partner(s) – We partner with industry leaders to provide innovative, comprehensive solutions tailored to your needs.
Guiding Clients to Success
Cast Services meets clients where they are by understanding their current situation, challenges, and objectives. Here’s how we guide them towards their goals:
Clear Communication: Throughout the process, we maintain open and transparent communication with you. We explain our recommendations, the benefits of our solutions, and the expected outcomes in clear and understandable terms. We help distill some very complex and nuanced topics and solutions into everyday organizational language and help you see how the ‘art’ of implementation can be more significant than the specific tools used.